Absolutely you can make customer service a much better experience for callers! Here is how . . . . listen very closely now . . . . Hire and retain many more

Absolutely you can make customer service a much better experience for callers! Here is how . . . . listen very closely now . . . . Hire and retain many more human workers. Train them well, treat them well, and pay them well. Give them the resources, autonomy, and time they need to solve problems. Chop down all the phone trees.