BW made a big point to distinguish between pointless rudeness and “shocking” directness. One guy lost it in a meeting and was immediately called out for being

BW made a big point to distinguish between pointless rudeness and “shocking” directness. One guy lost it in a meeting and was immediately called out for being a jackass to the person he was talking to. The calling out was the “directness” and he had to go think about that. Pointless rudeness was not tolerated.