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I think I might be witnessing something deeper: we prefer not to talk to each other anymore. I'm happy to smalltalk with strangers, but I use the machines as I

I think I might be witnessing something deeper: we prefer not to talk to each other anymore. I'm happy to smalltalk with strangers, but I use the machines as I hate ambiguity. I often had orders misheard or misunderstood and prefer to explicitly select and see what I want in an unambiguous way, if I can. Even with something as a single drink this can become a problem.. a venti soy mocha frappuccino with vegan whipped cream or whatever, let alone when you might have several people's orders to make at once and not mess up. Talking to strangers is great fun, and the ambiguity there can make it more so! Relaying and verifying precise information to a stranger? Not fun.

throwaway290 3y ago
> I'm happy to smalltalk with strangers, but I use the machines as I hate ambiguity. Yeah, I admire the patience of people who have the energy/patience/motivation to overcome misunderstanding with other people. I also dislike all sorts of ML/AI/algo features for similar reasons, when it pretends to be a machine but is vague like human (or worse) it's the worst.
JoeAltmaier 3y ago
Curiously I've had different experiences with automation. When Burger King started with it, they'd punch in your order (hopefully correctly) then print it and post it where the kitchen could see it. Then read it out over a loudspeaker in the kitchen. The cooks would do whatever back there, put it in a bag and staple some random receipt to the bag. You'd get (some) bag with some receipt and probably not your order. In a group of five or six, routinely three of us had to go back and get it fixed. It was a standing joke. So automation has to be done right or it's just another chance to introduce noise in the signal.