Sanctions are a blunt tool, and this is the result. While I broadly agree with sanctions against Russia, this is sadly the outcome. Companies can do better, but

Sanctions are a blunt tool, and this is the result. While I broadly agree with sanctions against Russia, this is sadly the outcome. Companies can do better, but are often required to react quickly and change complex business processes. People fall through the gaps and situations like this get missed. I'm sorry you're going through this, I hope you can get your money back soon.