I expressed myself poorly. Of course if it can be done from the UI I would just click around. Unfortunately not all place have that in place. A good example o

I expressed myself poorly. Of course if it can be done from the UI I would just click around. Unfortunately not all place have that in place. A good example of what I meant is Amazon chat bot. They can trigger refund / re-ship and the like. And if it’s too much money they bring a human customer service.