The OP responded so seems to understand the link between what you've written and their point #2, but I don't see how it addresses point #2. Point #2 to me seems

The OP responded so seems to understand the link between what you've written and their point #2, but I don't see how it addresses point #2. Point #2 to me seems to be about prioritization of work tasks, and the need for a manager to appropriately prioritize anything they ask for within the context of everything else the worker is doing.