No, I think people in many EU countries would report a very satisfying experience with online forms from their state offices. It’s only the in-person visits tha

No, I think people in many EU countries would report a very satisfying experience with online forms from their state offices. It’s only the in-person visits that suck. The nightmare you describe of having to call a number and wait on hold may be something you have experienced in America, but it doesn’t sound familiar to me at all. Again, if are in a faraway country and you don’t actually know anything about the context of the current discussion, it would be wiser to refrain from pontificating.