They told me that they had issued a refund for an order that UPS had failed to deliver when they had not. I called four times 7 days apart and was told each ti

They told me that they had issued a refund for an order that UPS had failed to deliver when they had not. I called four times 7 days apart and was told each time that the refund was processing and would show up within 3-5 business days. When they did finally issue a refund it was for only half the order. I requested a chargeback from my bank and at this point they are siding with Apple. Not really sure why I keep money in a bank or use credit cards.