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>Even failure within the warranty period is acceptable in the consumer market because integrators have it down to a science exhausting people on the customer su

>Even failure within the warranty period is acceptable in the consumer market because integrators have it down to a science exhausting people on the customer support side. Long phone queue times, incompetent support agents who have to transfer you to different agents and likely drop the call entirely, silly policies like requiring a reformat/OS reinstall for everything, and so on. This is one reason why I believe Apple computers last much longer than Windows computers. With Apple, they only sell a few models in high volume. So if there's an issue, everyone will know about it and Apple will often have to do a mass recall or provide free repairs. And since Apple prices are higher, you'd assume that they use better-grade parts on average.

fyokdrigd 3y ago
i only had apple devices fail in my hands. all with video memory corruption. never had a hardware failure when the company used Lenovo (ibm era)
the_jeremy 3y ago
> So if there's an issue, everyone will know about it and Apple will often have to do a mass recall or provide free repairs. I wouldn't say Apple is any better than anyone else - aging iPhone batteries and butterfly keyboards both had a class action lawsuit settlement, it wasn't out of good PR that these got addressed. I suppose you are right that everyone will know about them, though, given that those were from memory.
- aurareturn 3y ago
  >I wouldn't say Apple is any better than anyone else - aging iPhone batteries and butterfly keyboards both had a class action lawsuit settlement, it wasn't out of good PR that these got addressed. I suppose you are right that everyone will know about them, though, given that those were from memory. That's the point. If 5% of PSUs failed inside a Dell computer just outside of warranty, no one would care except those affected. If the same thing happened on a Mac, you'd get a media storm and a class-action lawsuit and Apple will eventually settle by giving out repairs - even if the failure happened outside of warranty. I did get a free battery replacement for my iPhone 6S.
  - deleted 3y ago
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fyokdrigd 3y ago

i only had apple devices fail in my hands. all with video memory corruption. never had a hardware failure when the company used Lenovo (ibm era)

the_jeremy 3y ago

> So if there's an issue, everyone will know about it and Apple will often have to do a mass recall or provide free repairs. I wouldn't say Apple is any better than anyone else - aging iPhone batteries and butterfly keyboards both had a class action lawsuit settlement, it wasn't out of good PR that these got addressed. I suppose you are right that everyone will know about them, though, given that those were from memory.

aurareturn 3y ago
>I wouldn't say Apple is any better than anyone else - aging iPhone batteries and butterfly keyboards both had a class action lawsuit settlement, it wasn't out of good PR that these got addressed. I suppose you are right that everyone will know about them, though, given that those were from memory. That's the point. If 5% of PSUs failed inside a Dell computer just outside of warranty, no one would care except those affected. If the same thing happened on a Mac, you'd get a media storm and a class-action lawsuit and Apple will eventually settle by giving out repairs - even if the failure happened outside of warranty. I did get a free battery replacement for my iPhone 6S.
- deleted 3y ago
  [deleted]