When I called to ask for a quote when the screen on my phone cracked, the repair guy said upfront that it's going to cost more than a used phone of the same mod

When I called to ask for a quote when the screen on my phone cracked, the repair guy said upfront that it's going to cost more than a used phone of the same model. To that I replied that this is fine, brought the phone, got a loaner free of charge (probably because the guy saw that I came in with a flip phone as replacement) and the next day it was ready for pickup. Honest business, five stars. I think they get rid of a lot of troublesome customers by persuading them to just get a new phone instead.