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One of the reasons I switched to iPhone was that Google only does their repairs here through third parties. Even though it was with official parts, the repair q

One of the reasons I switched to iPhone was that Google only does their repairs here through third parties. Even though it was with official parts, the repair quality was never great and it often needed to be manually calibrated or go in for another repair to fix the things they broke in the first repair. My experience (YMMV!) with AppleCare has always been stellar.

tekchip 3y ago
YMMV indeed. How does it go for folks who buy a device second hand, beyond apple care, perhaps because they can't afford Apple's first hand prices. No one is saying Apple shouldn't provide Apple care or first rate service within coverage. This is about a broader picture. As noted in the article Apple knows how long Apple care extends for any given device, and if components have been replaced. It would be fairly easy for them (and their gobs of money) to perhaps do something equitable like disable the replaced parts warnings once a device leaves apple care. IMO they shouldn't display those at all but in the interest of equity and compromise I'd settle for removal after Apple has self selected not to "care" about the device anymore.
- cameronh90 3y ago
  Not really defending it as such, just offering my experience. That being said if I was trying to see it from Apple’s perspective, it does address a lot of problems pretty easily: thieves breaking devices down for parts or coercing users, customers having issues with their devices due to low quality repairs, users buying second hand phones with unofficial parts, various security concerns, etc. Apple do also sell old and refurbished devices also. That being said, I do think Apple should be solving this in a way that allows unofficial repairs, even if that involves taking your ID and proof of purchase into an Apple Store to get your device “unlocked” for free so you can do whatever you want with it, knowing it may hurt the resale value and impact the device’s security. More than that, I think it should be legally required under right to repair legislation.
wombat-man 3y ago
In my experience, getting the insurance or whatever for google phones is worth it since they often just replace your phone. I busted a screen and the authorized repair shop broke the mobo trying to replace it. Google replaced my phone but it was an irritating process.
- cameronh90 3y ago
  Sadly the Google version of AppleCare is not available in the UK, as far as I know!
TexanFeller 3y ago
< My experience (YMMV!) with AppleCare has always been stellar. In my experience AppleCare repairs are stellar because they're never actually repairs. I've never once had them repair a phone/laptop/etc. Every single time they're like here's a new/refurb instance of the same phone(not that I'm complaining!). I'm hoping they're eventually refurbing the old one and reselling it, but I suspect they're often just tossed(ahem "recycled").

tekchip 3y ago

YMMV indeed. How does it go for folks who buy a device second hand, beyond apple care, perhaps because they can't afford Apple's first hand prices. No one is saying Apple shouldn't provide Apple care or first rate service within coverage. This is about a broader picture. As noted in the article Apple knows how long Apple care extends for any given device, and if components have been replaced. It would be fairly easy for them (and their gobs of money) to perhaps do something equitable like disable the replaced parts warnings once a device leaves apple care. IMO they shouldn't display those at all but in the interest of equity and compromise I'd settle for removal after Apple has self selected not to "care" about the device anymore.

cameronh90 3y ago
Not really defending it as such, just offering my experience. That being said if I was trying to see it from Apple’s perspective, it does address a lot of problems pretty easily: thieves breaking devices down for parts or coercing users, customers having issues with their devices due to low quality repairs, users buying second hand phones with unofficial parts, various security concerns, etc. Apple do also sell old and refurbished devices also. That being said, I do think Apple should be solving this in a way that allows unofficial repairs, even if that involves taking your ID and proof of purchase into an Apple Store to get your device “unlocked” for free so you can do whatever you want with it, knowing it may hurt the resale value and impact the device’s security. More than that, I think it should be legally required under right to repair legislation.

wombat-man 3y ago

In my experience, getting the insurance or whatever for google phones is worth it since they often just replace your phone. I busted a screen and the authorized repair shop broke the mobo trying to replace it. Google replaced my phone but it was an irritating process.

cameronh90 3y ago
Sadly the Google version of AppleCare is not available in the UK, as far as I know!

TexanFeller 3y ago

< My experience (YMMV!) with AppleCare has always been stellar. In my experience AppleCare repairs are stellar because they're never actually repairs. I've never once had them repair a phone/laptop/etc. Every single time they're like here's a new/refurb instance of the same phone(not that I'm complaining!). I'm hoping they're eventually refurbing the old one and reselling it, but I suspect they're often just tossed(ahem "recycled").