You sometimes have to treat adults like little children. The first thing I say is, "you're not in trouble". Kids assume if an adult talks to them, they are auto

You sometimes have to treat adults like little children. The first thing I say is, "you're not in trouble". Kids assume if an adult talks to them, they are automatically in trouble. I've gotten a lot of helpful results by telling people no one is in trouble when you make your inquiry. Amazing how grown adults regress to children when a different department calls them.