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Haha yes, "I need you to evacuate" is certainly no good -- but "evacuate; this building is burning and you will be trapped soon otherwise" is much better than "
by Jeff_Brown 3y ago
Haha yes, "I need you to evacuate" is certainly no good -- but "evacuate; this building is burning and you will be trapped soon otherwise" is much better than "evacuate". People who grow used to urgent-sounding requests are likely to blow them off.
I once got fired for not doing something the way the boss wanted, because at my previous job we did it the opposite way. He had explained that he wanted me to do it, but didn't say why, so I didn't remember. I too find that when I ask someone to do something, they're much more likely to do it right if I explain why, not just how. (Getting the method wrong is different from ignoring the request, but they both spring from the same underlying phenomenon -- we are likely to discard information if we don't know why to heed it.)
- brandensilva 3y agoYeah I think you boiled it down well that interruptions are often abused and so people become desensitized to meaningful levels of urgency. Context matters a whole lot, some of which doesn't even have to be verbal, but I've found that adding the why goes a long ways in getting people on board because no one wants to dive head first blindly into a demand or request without knowing the reason or desired outcome.