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For Experian accounts, doing a password reset requires an SMS or phone call code. The only mechanism you have to alert the person usurping your email identity
by elif 3y ago
For Experian accounts, doing a password reset requires an SMS or phone call code.
The only mechanism you have to alert the person usurping your email identity that there is an issue is to trigger the phone call verification 3 times per day, preferably around 4am.
If you call the phone support, it will give you robots until playing a pre-recorded message telling you to physically mail a legal request including copies of your ID etc.
- toomuchtodo 3y agoFile an FTC and CFPB compliant. Only regulators will light a fire. Experian isn't going to do anything due to consumer complaints, as the consumer's credit file is the product. Let someone from Compliance have to email the product owner about it, and the complaint starts the clock ticking. https://reportfraud.ftc.gov/ https://reportfraud.ftc.gov/ https://www.consumerfinance.gov/complaint/ https://www.consumerfinance.gov/complaint/ https://www.youtube.com/watch?v=9CWbc6pekd8&t=1310s https://www.youtube.com/watch?v=9CWbc6pekd8&t=1310s ("We have a complaint database, we collect information, and are always eager for information" -- FTC Chair Lina Khan at Y Combinator)