That's exactly the SOP. They are the nicest when they are selling the POS timeshare but the moment they know you aren't going to budge, their true colors show a

That's exactly the SOP. They are the nicest when they are selling the POS timeshare but the moment they know you aren't going to budge, their true colors show and they can be utter jerks. It makes sense - the commission is their livelihood but it's cathartic to see their day ruined.