3 ms·
It is pretty simple, don't give the chatbot access to the red button.
by osigurdson 3y ago
It is pretty simple, don't give the chatbot access to the red button.
- sebastiennight 3y agoThat was my point in the root comment : if a human customer service rep needed the red button to perform the job (process refund/reset account/change account owner), now you've got a worse customer experience because the bot can't take the action.