great example that shows judgement, empathy and trust matter. Some people _want_ direct communication: they find fluff annoying, and don't take any insult or d

great example that shows judgement, empathy and trust matter. Some people _want_ direct communication: they find fluff annoying, and don't take any insult or discomfort from it. Others find instruction challenging/insulting/intimidating and need softer interaction. A good leader can adjust their style to ensure the communication lands appropriately. Good leadership is largely about emotional intelligence.