The main issue with traditional chatbots is they rarely provide extra value over simply reading the policy of a particular web property or doing things that you

The main issue with traditional chatbots is they rarely provide extra value over simply reading the policy of a particular web property or doing things that you could look up yourself on your account. I don't need a UPS bot to ask for my tracking # to just regurgitate what I can see in 5 seconds. That is beyond frustrating to gate keep an agent that will actually access a driver or center who last had my seemingly lost package, or troubleshoot why the system hasn't shown movement in over a week. The only time the human connection is helpful is when a business makes a mistake that can't really be addressed. A chatbot, esp. with the power of GPT-4, has the potential to be considerably more helpful than the average call center employee who likely is not a native speaker or your language.