> This is regardless of quality, bots are rarely as good as speaking with a real human being. I actually have enjoyed my limited experience with Amazon's custo

> This is regardless of quality, bots are rarely as good as speaking with a real human being. I actually have enjoyed my limited experience with Amazon's customer service bots. And that's only because I have an account with them since forever. And I can see why they are now the target of refund scammers. In many cases, the conversation is as simple as "I recently bought [x] and I would like to return it" resulting in "You can keep it, we will send you another one". That, to me, is a wildly better outcome than anything I could get on a phone. Nothing to do with the fact they told me just to keep what they sent me, but how quickly it can be resolved. "Another satisified customer" This is obviously based off my past purchase history, my rate of returns is, etc. That's fine. It works.