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I don’t even care for a LLM chatbot. Something with multiple choice would do the trick. But that system has to have some way to actually do something. Close /
by dopidopHN 3y ago
I don’t even care for a LLM chatbot.
Something with multiple choice would do the trick.
But that system has to have some way to actually do something. Close / open / update a account or record or what have you.
If the bot is a glorify FAQ then I would rather use CTRL+F.
But if the bot, even super dumb, can ID me or see that I’m logged in then change my plan or whatever… I’m happy and that my favorite way.
Amazon does it for instance ( report a lost package and trigger a re-send )
- immibis 3y agoWhy do you need a chatbot for that? Go to "my plan" and click "upgrade" (or "downgrade"). Customer support is for things the app can't do. Why would you put them in a chatbot instead of in the app?
- dopidopHN 3y agoI expressed myself poorly. Of course if it can be done from the UI I would just click around. Unfortunately not all place have that in place. A good example of what I meant is Amazon chat bot. They can trigger refund / re-ship and the like. And if it’s too much money they bring a human customer service.
- notahacker 3y agoHumans put themselves in the chatbot on a regular basis when they can't figure out the UI
- immibis 3y agoAnd obviously the way to solve this is to make another, more confusing UI.