4 ms·
All my Apple products have been purchased from Best Buy (except iPad 3 which I had engraved), why? Because of the Reward Visa that I have with BB. But I dread b
by justjimmy 15y ago
All my Apple products have been purchased from Best Buy (except iPad 3 which I had engraved), why? Because of the Reward Visa that I have with BB. But I dread buying Apple products everytime I go to BB – you never find someone that's free, I'd have to hunt down employees or stand next to one as they helped other customers (which took up to 30 minutes once) and wait for my turn. And after telling them what I exactly want, they'd disappear for 15 minutes in the backroom, only to come out with the wrong model, another 15 minutes before they tell me they don't have it in stock.
It's a horrible buying experience but I endure it for points (especially when one spends thousands of dollars, it can really rack up). It's the only reason why Best Buy still gets my money.
(If Apple had their own Loyalty/Reward kind of program on top of their customer service, it'd be so full of win.)
- rumblestrut 15y agoIt's funny that you never find someone that's free, when any time I go I get asked by no less than five people if I need assistance. My advice for Best Buy would be this: 1. Make sure all your displays work. 2. Stop your employees from treating customers like shark bait. That ought to do it.
- rahim 15y agoI've purchased two MacBook Airs from Best Buy and had the exact same experience. Walk in knowing exactly what I want and ready to buy, wait ~30 minutes for an associate to free up only to be told that he/she doesn't manage that area, and then wait some more for someone that does. The reason I bought from Best Buy rather than the Apple store is the discounted price. Best Buy sells the Air for something around $50 cheaper than Apple. I haven't made use of it yet, but their Black Tie warranty seems pretty good. You're covered for everything from hardware malfunction (out of your control) to accidental coffee spills (in your control).
- hyperbovine 15y agoAmazon has a Visa rewards card, sells Apple products, and won't even charge you tax.
- gameshot911 15y agoWhich means you need to remember to declare it on your tax returns. Seems more convenient to the buyer to charge it at the time of purchase, no? :)
- hyperbovine 15y agoI will cede the moral high ground if you can honestly declare that you have done so for every purchase you have ever made online. Ever.