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Note that this was after Valve was taken to court and was ordered to pay fines for violating consumer protection laws by not offering refunds. > Valve must pay

Note that this was after Valve was taken to court and was ordered to pay fines for violating consumer protection laws by not offering refunds. > Valve must pay a fine of AU$3 million (about £1.6m/US$2.3m/€1.8m) for misleading Steam users in Australia by stating they were not entitled to refunds for faulty games on Steam https://www.rockpapershotgun.com/australia-fines-valve-over-steam-refunds https://www.rockpapershotgun.com/australia-fines-valve-over-...

Alupis 3y ago
Australian laws do not apply to the rest of the world - and a $2.3m fine is pennies anyway. So no, that is not why people in the US can get a refund after playing a game for up to 2 hours...
- johnnyanmac 3y ago
  >So no, that is not why people in the US can get a refund after playing a game for up to 2 hours... okay, here's the EU part: https://www.gamedeveloper.com/business/new-valve-refund-policy-eu-consumer-protection-regulation-goes-global- https://www.gamedeveloper.com/business/new-valve-refund-poli... not brought to court but that right-to-return law put another fire under their butt for sure.