Random thoughts: This is a zero win situation. Customers do not want telemetry on their system, so they tell Microsoft not to monitor user behavior. If Microso

Random thoughts: This is a zero win situation. Customers do not want telemetry on their system, so they tell Microsoft not to monitor user behavior. If Microsoft asks customers why they did something unexpected (like close OneDrive), people get upset that they are being surveyed. They do use focus-groups to get an idea of what users want, but I believe that the feedback is too course grained (low expertise and low sample size) and can be expensive to run. Linux/Opensource seems to approach this differently, they provide you with multiple solutions and you try to figure out which one suits you best. However the community backlash (or the effort needed) for changing something can be high, so many projects tend to be conservative. The project stagnates and then gets forked, by someone who wants the change (scratching an itch). However, this leads to a lack of cohesion which can make the software burdensome to use.