Breaking users' models of how a system works seems to be the playbook almost every software product these days. I hate it. Software developers / designers do n

Breaking users' models of how a system works seems to be the playbook almost every software product these days. I hate it. Software developers / designers do not respect or value users' muscle memory they spent half a lifetime developing at all. Even in products which ostensibly do want their users to develop expertise without being advertisement driven, such as Excel, Powerpoint or Word. Imagine if cars worked the same way: Every time you bought a new car, the steering wheel, pedals and so on are shuffled around because "users learn to drive 0.01% faster according to a AB-tests" or whatever. Fuck everyone who already got their license I guess.