Did you have any scripts or other explicit “rules-based” systems to do this before? Is it a young company? It sounds like a pretty old and common use case in t

Did you have any scripts or other explicit “rules-based” systems to do this before? Is it a young company? It sounds like a pretty old and common use case in technical writing and one that many organizations already optimized plenty well: you coach contributors to aim towards a normal format in their email and you maintain some simple tooling to massage common mistakes towards that normal. What prompted you to use an LLM for this instead of something more traditional? Hype? Unfamiliarity with other techniques? Being a new company and seeing this as a more compelling place to start? Something else?