LLMs will be good replacements for a portion of customer service queries (eg where’s my order, help me fix this common computer issue etc), and will probably be

LLMs will be good replacements for a portion of customer service queries (eg where’s my order, help me fix this common computer issue etc), and will probably be a bad replacement for other queries (eg complaint handling), but it doesn’t have to fix all for it to transform the sector and be a killer app. Video game dialogue remains to be seen, but I already find ChatGPT based text adventures super fun! So I suspect there will be demand for both handcrafted static stories and AI dynamically-generated stories (ie they can be different things, one doesn’t have to replace the other, just like email didn’t immediately replace the post service). I don’t know if you enjoy copilot, but for me it’s definitely supercharges my productivity.