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I've personally never scaled a B2B&C company from 0 to over 1 billion users in less than a year, but I do feel like it's probably pretty hard. Especially settin
by donkeyd 3y ago
I've personally never scaled a B2B&C company from 0 to over 1 billion users in less than a year, but I do feel like it's probably pretty hard. Especially setting up something like a good support organization in a time of massive labor shortages seems like it would be pretty tough.
I know they have money, but money isn't a magic wand for creating people. They could've also kept it a limited beta for much longer, but that would've killed their growth velocity.
So here is a great product that provides no SLA at all. And we all accept it, because having it most of the time is still better than having it not at all ever.
- lanstin 3y agoI wonder if they spend time trying to do support via GPT4 itself.
- JimDabell 3y agoGPT-4 would be more responsive. They ignore support requests for weeks unless you keep reminding them.
- leetharris 3y agoI'm not judging them at all as I agree with your core statement, just saying it's quite remarkable that companies around the world who spend 6 months on MSA revisions in legal over nothing are now OK with a platform that takes 6 months to respond to support requests.
- immibis 3y agoThe remarkable part isn't that OpenAI sucks - it's that people use it anyway.