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Hahah yeah, I will (feels a bit cynical but maybe practical) raise all prices by 3-4% to compensate for this cost. Won't packages increase the risk meaningfull
by thereisnotry 3y ago
Hahah yeah, I will (feels a bit cynical but maybe practical) raise all prices by 3-4% to compensate for this cost.
Won't packages increase the risk meaningfully though? It's actually something I've hesitated rolling out because of exactly this risk eg. 5 transactions for 100$ where 1 of them gets a chargeback is a much easier hit to bear than 1 trasaction for 500$ getting the hit?
I guess from a chargeback rate "%" perspective it might be better to have just 1 large chargeback instead of multiple small ones... but then at the same time it also reduces the evidence I can submit to Visa / Mastercard / banks that this person actually made multiple bookings.
- brudgers 3y agoIf you double your price, then fighting chargebacks is less necessary for survival. I mean think of chargebacks like a money back guarantee and the price as a way to offer that value to your customers. Heck you could offer a money back guarantee as a way of segmenting the market. Then your customers might talk to you rather than their credit card company. And your chargebacks go down. You’re still out the money, but your relationship is stronger. I mean, contesting a chargeback isn’t doesn’t delight anyone. Including you. Raising prices is better than reducing costs. Always.