In The Netherlands there is an interbank "bank transfer" service (https://www.overstapservice.nl/ https://www.overstapservice.nl/, Dutch) where if you move to a

In The Netherlands there is an interbank "bank transfer" service (https://www.overstapservice.nl/ https://www.overstapservice.nl/, Dutch) where if you move to another bank, your old one wil automatically forward transfers and debits still arriving at your old account to the new one. Also the new bank can notify companies about your new account, and these companies will change your account number in their systems. It's good that it's there and it is used widely, but it hasn't fundamentally made banks suck less. I think the bottom line is that current accounts for individuals are mostly a "loss leader" product for banks. So, keeping costs down (e.g. the tiered support system) is very important. The actual money is made on other products (loans, mortgages) and especially on corporate clients.