The tell-tale sign is when you hear the word "they". "Yes, I know it doesn't make sense, but it's what "they" have been asking for". As opposed to saying, "Ste

The tell-tale sign is when you hear the word "they". "Yes, I know it doesn't make sense, but it's what "they" have been asking for". As opposed to saying, "Steve from Sales was on the call to a customer and they have this specific problem".