Is it? Usually no, it's not. At one bank, they want me to always talk to the same person - who is generally competent but also usually not available and sometim

Is it? Usually no, it's not. At one bank, they want me to always talk to the same person - who is generally competent but also usually not available and sometimes outright on vacation with no warning. At another bank, they want me to go through the basic 800 number - where the person who answers usually knows much less than I do. Picking up the phone is usually not a good solution.