How do "the people" make informed decisions on how to maintain/improve the infrastructure? When you say "the people", you really mean the government. Out of cu

How do "the people" make informed decisions on how to maintain/improve the infrastructure? When you say "the people", you really mean the government. Out of curiosity, how does your customer experience with your cell provider compare to that of the DMV, IRS or any other government agency you may have had the pleasure of interacting with? The solution to insufficient competition should not be to remove all competition (which would be the case with government ownership).