4 ms·
> a system that calls you back is better than a system you wait on hold for But a lot of customers don't actually want that. An established connection feels s
by rootusrootus 3y ago
> a system that calls you back is better than a system you wait on hold for
But a lot of customers don't actually want that. An established connection feels safer than a promise of a future connection which may fail to happen for various reasons.
- toomuchtodo 3y agoThere is also no recourse when you never get called back. Better to just leave the call on hold until a human appears.
- tomjakubowski 3y agoWhat is the recourse if nobody picks up the hold?
- krallja 3y agoOr, as has happened more times than I can count, someone picks up and then the line goes dead?
- bluGill 3y agoIn both those cases you know something happened. If they never pick up - at least you know when you gave up. If they hang up you know and can restart. Both are bad, but better than wondering if you are forgotten.
- notahacker 3y agoOr the waiting for an hour listening to hold music happens on your lunch break, whereas the callback inevitably takes place when you're in a meeting or driving...