Only had 2 newish cars where I’ve used the dealerships, previous cars I just used a local garage. I’m UK based. Hyundai lost my key. Nissan were just generally

Only had 2 newish cars where I’ve used the dealerships, previous cars I just used a local garage. I’m UK based. Hyundai lost my key. Nissan were just generally useless all round and I’d have to wait ages for anything, including key retrieval. The woman at Nissan argued with me when my car broke down that I wasn’t due a courtesy car. The RAC driver said I was and when I called the Nissan line they gave me one. Upon picking my car up I scored the woman down on the feedback sheet. When she asked why I said it’s because she said I wasn’t due a courtesy car and I would have been hundreds out of pocket had I taken her word for it. She then proceeded to argue with me that I wasn’t due a courtesy car despite having had one for 2 weeks.