Amazon isn’t great, but they are still better than their competitors for me. They are fast, have reasonable prices, and good customer service. AFAIK, I’ve never

Amazon isn’t great, but they are still better than their competitors for me. They are fast, have reasonable prices, and good customer service. AFAIK, I’ve never been shipped a counterfeit item and they’ve never given me a hard time when I want to return stuff. The Alexa stuff is a little weirder for me. It’s gone in waves of being amazing and being terrible. I just noticed that for the last six months they’ve stopped with the “by the way” bs after I ask for the time, so that’s nice. A month from now they might turn the dials and make it annoying again. Their e-Ink Kindle hardware is very nice and they have more ebook titles than anybody, but the DRM is such a downer. I’m cheering for the DeDRM people to crack it, but so far KFX seems to be holding… My biggest Amazon complaint is their review system. It’s so gamed it’s almost useless. I pretty much only look at 3 star reviews because 1 and 5 are rarely fair or accurate.