Customer support is mentioned only once, in passing, in this article. But imo customer support is a huge problem for the platform. If you have a trip planned a

Customer support is mentioned only once, in passing, in this article. But imo customer support is a huge problem for the platform. If you have a trip planned around staying somewhere and there's some major disaster, you need to be able to reach a reasonable human being who has the power to help you in some way, immediately. AI is not going to fix that.