I am endlessly annoyed by the gap between providing value and appearing to provide value. In an ideal world management would be able to distinguish between tho

I am endlessly annoyed by the gap between providing value and appearing to provide value. In an ideal world management would be able to distinguish between those working hard to serve customers, improve the bottom line, etc, and those working hard to give that appearance, rewarding the former and penalizing the latter. The gap between such a world and the one I regularly experience however, is so wide as to be nearly unfathomable.