The root cause seems to misdirected in my opinion. The article also reads like there are two issues, arbiters can be financially swayed, and contracts can force

The root cause seems to misdirected in my opinion. The article also reads like there are two issues, arbiters can be financially swayed, and contracts can force giving up rights, but the conclusion is vaguely "corporations are evil". The article suggest big companies gaming the arbitration system. Read any civil (or even criminal) court case, and both sides will do the most possible tactics to win. The disparity of expertise is not an evil behavior of the parties. Yes, individuals with fewer financial means to find lawyers in arbitration are at financial disadvantage compared to corporation, and they would be in the same, if not bigger financial bind if it was done through the court system. The notion that arbiters are beholden to corporation because of compensation is the biggest, glaring problem.