I’m not convinced this study is measuring what it claims. It seems like they identified “pro business” arbitrators as the ones that gave businesses better wins.

I’m not convinced this study is measuring what it claims. It seems like they identified “pro business” arbitrators as the ones that gave businesses better wins. Then they found that they gave businesses better wins? That could just be random chance. Also ultimately a 12% effect is not the end of the world. Without arbitration you are going to be paying a lawyer a ton more money so it’s not even clear it’s worse for the consumer on average.