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- Support is failing us - I want my team to use you for vercel support, but it isn't there. - Support is failing our customers - when you fail, I end up reverse
by abofh 3y ago
- Support is failing us - I want my team to use you for vercel support, but it isn't there.
- Support is failing our customers - when you fail, I end up reverse-depending your repo to tell us why it's failing -- just give us a clear answer, we all move away happy, bullshit and I go to lambda where I just accept it.
- EOD: Vercel makes engineers happy to bullshit, but gives operations teams nothing acceptable - I want a deliverable product.
- judge2020 3y agoFYI you have to use two line breaks to start a new line with (HN's) Markdown.
- Rauchg 3y agoWould love to dig into your support issues. Let me know: rauchg@vercel.com
- abofh 3y agoAnd if the support team had done so, I'd have nothing to converse about :) After digging upwards, additional support seems like an option delivered too late, and too outside of 'proper' channels - if you want a sanitized rant I can probably deliver it tomorrow, but too-little too-late is where vercel has landed in the operations team.
- Rauchg 3y agoAlways looking for the meta-feedback as well on how we can improve support. So, both pieces of feedback welcome!