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Lloyds bank did this to me. It took three calls over 3 weeks to customer services to get it reversed - each over 30min. I explicitly asked and was told it was h
by kyc_sucks32 3y ago
Lloyds bank did this to me. It took three calls over 3 weeks to customer services to get it reversed - each over 30min. I explicitly asked and was told it was half driven by algorithm and half by people. When it reversed I was basically told it was a bug.
My belief is their is some data science team responsible for this. They are ruining people's lives with their false positives. I hope those people read this message and realise what they are doing.
I was lucky. I would've got a marker put against me that could've had every other bank close my account. I only escaped this because of my persistence in calling them and getting lucky with a customer service rep who went the extra mile.
- kyc_sucks32 3y agoI wanted to add that though the banks are at fault, I believe the cause is government. This is the exact response one would expect with the KYC regulation. If a customer falls into the "to much effort" category (note not "done something illegal") then I assume they would not be worth the cost of researching for the bank.