> “And in this scenario, you can’t really negotiate,” he said. “You aren’t talking with a person who has the power to tell you what went wrong and what didn’t g

> “And in this scenario, you can’t really negotiate,” he said. “You aren’t talking with a person who has the power to tell you what went wrong and what didn’t go wrong.” I find this one of the most telling bits of this entire article. It says the quiet part out loud - people are often not looking purely to understand. People want information so they can negotiate, reason, or argue with the decisions.