I feel like this argument only holds weakly. By providing "numbers" you think you are providing objective points, but how to weigh incidents solved vs service v

I feel like this argument only holds weakly. By providing "numbers" you think you are providing objective points, but how to weigh incidents solved vs service vs other metrics is still purely subjective. Ultimately what you are doing is providing incentives for certain actions. The problem is that as soon as your metrics are established they can be gamed or misdirected