Because they want to use the same language every time, and say something quickly, and litigating whether something is an outage or degradation or latency or int

Because they want to use the same language every time, and say something quickly, and litigating whether something is an outage or degradation or latency or intermittent or whatever is a distraction. People are going to jump on them no matter what. Having a engineers talking to PR wouldn’t help anyone.