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when I worked in customer service lots of small business owners would ramble on to me before getting to what they actually wanted. I think talking is just part
by totetsu 3y ago
when I worked in customer service lots of small business owners would ramble on to me before getting to what they actually wanted. I think talking is just part of the cognitive processes of putting ones thoughts together.
- jstarfish 3y agoIn my experience, that's just an emotional disarming process in the family of grooming or GPT jailbreaking. They're calling because they need something from you. Ask a stranger for a dollar, they'll say no. Chat their ear off for an hour and they'll likely forget that they would have otherwise said no. The smalltalk wears down your resistance to giving in as you become more comfortable with them. You end up mentally reframing is as doing a friend a favor. Small business owners are shrewd negotiators, so whether or not they know they're doing it these mindgames are typical for them.