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> they failed to perform some very basic tasks, like filling out a form on a website because “it wasn’t an app” Curious, could you elaborate on it? Could they
by kubanczyk 3y ago
> they failed to perform some very basic tasks, like filling out a form on a website because “it wasn’t an app”
Curious, could you elaborate on it? Could they navigate to the website at all? Were they confused about cookie banners or other enshittification? Or about control of the browser itself, e.g. how to move to another field/page?
- eszed 3y agoNot the person you asked, but I have early-twenties (non-technical, generally from lower-SOE backgrounds) users who have literally never used a desktop / laptop operating system before, and have had to be taught how to type a web address into a browser. Manipulating a mouse / trackpad was a new skill to acquire; understanding folder and file structure, same; pull-down menus; Office apps. These aren't stupid people - they're well-qualified for and good at the rest of their jobs - they just haven't been in a position where anything "tech" has ever involved anything other than an app (or, I guess, auto-loaded browser shortcut?) on their phones. Using keyboard shortcuts is black magic, which some of them take to with delight, and others will never remember to try.