3 ms·
A particular bit that I appreciate about my workplaces "incident review" process is that it is anonymous and non-punitave. They exist solely to understand the r
by MadnessASAP 3y ago
A particular bit that I appreciate about my workplaces "incident review" process is that it is anonymous and non-punitave. They exist solely to understand the root causes that lead to an incident.
They also don't stop asking why, an employee did something stupid? Why? Were they not properly trained? Why not? Were they pressured? By whom and why? Why did they pressure the first? Etc, etc.
They're can of course be a parallel disciplinary investigation of the situation so requires, but they don't share notes and you're not obligated to tell them both the same story.
It's a model I wish more organizations would adopt. People make mistakes or deliberately do things that are wrong for all kinds of reasons. Pretending they don't or won't is a poor plan.