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Show HN: Simplest way to engage with your mobile app users

32 points by ashok_varma 15y ago

zrgiu_ 15y ago
Offtopic: does anyone else think about Google Plus when (s)he sees that top bar? Ontopic: I love the idea of this product. User feedback solutions are something that I've always needed to implement myself, and never as comprehensive or complete as this. Customer support can be the face of your product to the world, and the lack of it can drive customers away very easily (see google's reputation in this area). On the other hand (nitpicking, I know), I wanted to check out the Terms of this product, and the link in the footer just leads to the homepage. The privacy policy link is even worse, leads to a different website with some kind of 404 page.
- vijayanands 15y ago
  Agreed. I think the privacy policy is a third party service that generates policies.
- ashok_varma 15y ago
  Haha i didnt notice it till you said it. Thank you. The best part of building a startup is getting feedback like this. It made my day.
ArjunSubburaj 15y ago
Brilliant idea! This way, we, the developers need not find out how our users feel about the app in the review section of the app markets (Where it has the chance of scaring off new users if it is bad). We can get detailed feedback about the specific stuff and iteratively perfect it for them. Looking forward to the free trial!
sadanapalli 15y ago
Very nice.
rrwhite 15y ago
Looks great and something every app developer could use (I've heard many horror stories of using mailto: links). However it might be hard to make money on this when others are giving this functionality away for free as part of a larger offering (like we do; see http://www.uservoice.com/iphone/ http://www.uservoice.com/iphone/).
- vijayanands 15y ago
  Sounds like something Urchin, which became Google Analytics, would have said :)
  - rrwhite 15y ago
    ... and I don't see many people doing well competing against a free Google Analytics :)
    - vijayanands 15y ago
      Is this a case for a good product, or for deep pockets? :) nobody has dared GA, cause the product delivers. Not the case for everything that is free. ... And winter is coming. :)
- irunbackwards 15y ago
  Similarly, a product my company is working on, Recon API, has a freemium model for a different but similar suite of tools. http://reconapi.com http://reconapi.com
sfalbo 15y ago
I've been looking for a forum such as this to use in my own apps. I get a good deal of feature requests for my iJuror iPad app and this seems to be a good way to determine which feature requests are the most desired versus the current approach of listening to the loudest/most persistent voice. I've always liked how Dropbox has their Votebox page and this is something I look forward to using in my apps. Well done.

32 points by ashok_varma 15y ago

Offtopic: does anyone else think about Google Plus when (s)he sees that top bar? Ontopic: I love the idea of this product. User feedback solutions are something that I've always needed to implement myself, and never as comprehensive or complete as this. Customer support can be the face of your product to the world, and the lack of it can drive customers away very easily (see google's reputation in this area). On the other hand (nitpicking, I know), I wanted to check out the Terms of this product, and the link in the footer just leads to the homepage. The privacy policy link is even worse, leads to a different website with some kind of 404 page.

vijayanands 15y ago
Agreed. I think the privacy policy is a third party service that generates policies.
ashok_varma 15y ago
Haha i didnt notice it till you said it. Thank you. The best part of building a startup is getting feedback like this. It made my day.

ArjunSubburaj 15y ago

Brilliant idea! This way, we, the developers need not find out how our users feel about the app in the review section of the app markets (Where it has the chance of scaring off new users if it is bad). We can get detailed feedback about the specific stuff and iteratively perfect it for them. Looking forward to the free trial!

sadanapalli 15y ago

Very nice.

rrwhite 15y ago

Looks great and something every app developer could use (I've heard many horror stories of using mailto: links). However it might be hard to make money on this when others are giving this functionality away for free as part of a larger offering (like we do; see http://www.uservoice.com/iphone/ http://www.uservoice.com/iphone/).

vijayanands 15y ago
Sounds like something Urchin, which became Google Analytics, would have said :)
- rrwhite 15y ago
  ... and I don't see many people doing well competing against a free Google Analytics :)
  - vijayanands 15y ago
    Is this a case for a good product, or for deep pockets? :) nobody has dared GA, cause the product delivers. Not the case for everything that is free. ... And winter is coming. :)
irunbackwards 15y ago
Similarly, a product my company is working on, Recon API, has a freemium model for a different but similar suite of tools. http://reconapi.com http://reconapi.com

sfalbo 15y ago

I've been looking for a forum such as this to use in my own apps. I get a good deal of feature requests for my iJuror iPad app and this seems to be a good way to determine which feature requests are the most desired versus the current approach of listening to the loudest/most persistent voice. I've always liked how Dropbox has their Votebox page and this is something I look forward to using in my apps. Well done.