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That matched what I see on their public Twitter timeline. I'll be transparent that I'm competing with one of APILayer's APIs. Ever since APIlayer was acquired b
by mtmail 3y ago
That matched what I see on their public Twitter timeline. I'll be transparent that I'm competing with one of APILayer's APIs. Ever since APIlayer was acquired by Idera the support went downhill. The support team doesn't seem to be connected to their social media or engineer team. The specific API we're competing with (not MarketStack) was down 12 full days once, and twice a week down this year. No explanation given, promised post-mortem was never delivered, they still claim 99.9% uptime on their website. They ignore all Github issues including "Are you guys still in business?".
*) https://twitter.com/nathansfeed/status/1700845882051039550 https://twitter.com/nathansfeed/status/1700845882051039550 , https://twitter.com/lionelkubwimana/status/1694636360777289753 https://twitter.com/lionelkubwimana/status/16946363607772897... , https://twitter.com/nathansfeed/status/1698315294765199857 https://twitter.com/nathansfeed/status/1698315294765199857
> Does anyone have any contacts there?
If you get no response maybe escalate to the parent company Idera (https://www.ideracorp.com/ https://www.ideracorp.com/).
- a13n 3y agoWhat is the name/website of your company?
- mtmail 3y agohttps://opencagedata.com/ https://opencagedata.com/ In 8 years only one credit card dispute but we believe that was a stolen credit card.
- tentacleuno 3y agoYikes, that Trustpilot is absolutely dreadful. According to one, they completely ignored him, while he was asking for the service to be cancelled for 3 months... then they say they don't offer refunds. Over here, that would be something for the Ombudsman to investigate. Straight up malpractice. The kicker is that they don't appear to even reply to the reviews.
- mtmail 3y agoThey're aware of the reviews, I mean they replied to some of them.
- tentacleuno 3y agoThey replied to some of them, but the majority of them seem to have been ignored. Furthermore, if they do reply, it more often than not seems to be combative / hostile to the reviewer. See exhibit A. > Our data sources are extremely reliable and we haven't received any information about wrong data from customers who actually use the product. The insinuation here is that the reviewer doesn't use the product.