It’s similar to the repairs line on an appliance extended warranty I once got. I set a stopwatch the moment the hold music and “our lines are busy af” messages

It’s similar to the repairs line on an appliance extended warranty I once got. I set a stopwatch the moment the hold music and “our lines are busy af” messages began: the call connected at the stroke of 30 minutes—not a second more or less. I did this because it was a third call to this service and I suspected there was a mandatory hold time to make people give up filing claims.